Terms of Service

These Terms of Service govern the use of Kirmelo at https://kirmelo.com, including the steps leading to a purchase and the commitments associated with an accepted order. The online store is operated by Hubei Xiuhuaxian Trading Co., Ltd. ("we", "us" or "our"). By using the site or ordering, you agree to the terms relevant to that activity, without giving up any consumer protection that cannot legally be waived.

1. Using the Website

You may browse the site for lawful purposes. Purchasers must be able to enter into the relevant transaction under the law applicable to them, or have the authorization legally required. Do not interfere with the website, attempt unauthorized access, submit malicious material, impersonate another person, or use its functions to commit fraud.

2. Your Information and Accounts

If you create an account or provide information at checkout, keep it accurate and reasonably up to date. Protect your password and let us know if you believe your account has been compromised. We may use order details to verify a service request. Our Privacy Policy explains the handling of personal information.

3. Listings, Images and Availability

We seek to present useful descriptions, options, and prices. Display colors may vary between devices. An item shown on the website can become unavailable before an order is accepted. If an important listing error, stock issue, or other legitimate problem prevents fulfillment, we will communicate with you and handle amounts already paid under applicable law. We do not guarantee that any item will remain in stock until checkout is complete.

4. When an Order Becomes Accepted

Sending an order is your offer to purchase the items selected on the terms shown at checkout. An automated receipt message confirms that the order was submitted; it does not necessarily constitute final acceptance. We accept an order when we expressly confirm acceptance or dispatch it. We may refuse an order for a legitimate reason, such as an identifiable pricing error, unavailability, or suspected unauthorized activity, and will refund any payment collected for an order that is not accepted in accordance with the law.

5. Prices, Checkout and Taxes

The final checkout presents applicable product charges, shipping costs and taxes collected through the store. Available payment methods are the methods displayed there. A promotion applies only when its conditions are met. Depending on the destination and delivery arrangement, customs authorities may assess import duties or other charges not collected at checkout; see the Shipping Policy. We do not request complete card information by support email.

6. Order Preparation and Transit

Our standard order preparation period is 1–3 business days following payment confirmation. Estimated carrier transit is generally 7–15 business days after dispatch. These periods describe different stages and are estimates rather than promises of a particular arrival date. Available destinations and delivery charges are shown at checkout, and circumstances such as customs processing or carrier disruption may change actual timing. The Shipping Policy contains further details.

7. Cancellation, Returns and Refunds

Ask us as soon as possible if you wish to cancel before dispatch. Once a parcel has been dispatched, stopping it may not be practical, but mandatory withdrawal or return rights still apply. Subject to the Return & Refund Policy, eligible voluntary return requests may be made within 30 calendar days after delivery. Approved refunds are initiated to the original payment method within 10 business days of approval unless an earlier legal deadline applies. We do not impose a restocking fee. The Return & Refund Policy explains return costs and exceptions.

8. Intellectual Property

Store text, graphics, logos and other material may be protected by copyright, trademark or similar rights. Browsing the site and shopping for personal purposes do not transfer ownership of those rights. You may not reproduce protected material for commercial purposes without the rights holder's permission, except where the law permits.

9. Independent Providers and External Pages

The purchasing process may involve third-party payment, hosting or delivery providers. Their services or linked pages may have separate terms. We do not control unrelated external websites. We remain responsible for the obligations that the law places on us in connection with your purchase, regardless of third-party involvement.

10. Site Availability and Responsibility

We seek to maintain an accessible store but cannot guarantee uninterrupted access, perfect compatibility with every device or a service free from all network disruptions. Nothing in these Terms excludes liability for fraud, injury, nonconforming goods, or other matters where exclusion is prohibited. Any limitation of responsibility is effective only to the extent permitted by applicable law and does not reduce mandatory consumer remedies.

11. Changes and Applicable Rights

Changes to the Terms may be published on this website. A change will not retroactively remove rights arising under an already accepted order unless permitted by law. Mandatory consumer protections applicable to you take priority over conflicting provisions of these Terms. For help, use the business details below.

Business Information

Operating Company: Hubei Xiuhuaxian Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420302MAKF4BJD67
Company Address: Building 7 (1-5)-1-A1, No. 23 Dongfeng Avenue, Dongcheng Development Zone, Maojian District, Shiyan, Hubei Province
Support Email: service@kirmelo.com
Contact Phone: +86 15592748316
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)