Contact Us
A question about an item, an order in progress, or a delivery after checkout deserves a clear route to assistance. The Kirmelo customer service team can be reached through the contact channels below. When writing about an order, please include its number so that we can find the correct transaction.
Customer Service Channels
Email: service@kirmelo.com
Telephone: +86 15592748316
Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Store Website: https://kirmelo.com
You can send an email outside our service hours. Requests are handled during business hours, and the time needed for a reply may depend on the issue and inquiry volume.
Orders, Payments and Deliveries
For an order update, share your order number and the email used at checkout. If a payment appears incorrect, describe the charge without sending your entire bank card number. For a parcel that is missing, delayed or damaged, provide the tracking reference when available and photographs if they help explain the problem. We can review the available order and carrier information and explain the next practical steps.
Returns and Cancellations
If you want to cancel an order, please write promptly. We can consider a cancellation request before dispatch, subject to the actual stage of processing and your legal rights. To request a return, contact customer service before mailing merchandise. Once a return is authorized, you will receive its instructions and the appropriate return destination. The registered company address below is business identification information; it is not automatically a goods-receiving or return warehouse.
Business Contact Details
Kirmelo's operating company is identified here for store and customer correspondence. You may also use the same support address for questions about our Terms of Service, Shipping Policy, Return & Refund Policy, or Privacy Policy.
Business Information
Operating Company: Hubei Xiuhuaxian Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420302MAKF4BJD67
Company Address: Building 7 (1-5)-1-A1, No. 23 Dongfeng Avenue, Dongcheng Development Zone, Maojian District, Shiyan, Hubei Province
Support Email: service@kirmelo.com
Contact Phone: +86 15592748316
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)