Shipping Policy

This policy describes the journey from an accepted order to attempted delivery. The preparation period shown below and the carrier's transportation period are separate, and checkout remains the place to review shipping availability and any applicable cost for your address.

Delivery Locations

We ship only to destinations for which a shipping service is offered during checkout. The available countries, regions and methods can depend on the address and the items in the order. If no method is displayed for a destination, we cannot accept that destination through the current checkout configuration. We do not promise worldwide delivery.

Before the Parcel Leaves: 1–3 Business Days

Order processing ordinarily requires 1–3 business days after payment has been successfully confirmed. During processing, an order may be checked, prepared and handed over for dispatch. Address problems, payment review or unusual order circumstances can require additional time. Business days are distinct from calendar days.

After Dispatch: Estimated 7–15 Business Days

Once dispatched, estimated transportation generally takes 7–15 business days. This estimate does not include the order-processing period. Carrier networks, local delivery conditions, border procedures, weather, holidays and unexpected disruptions can affect the date of arrival. An estimated period is not a guaranteed delivery deadline, and statutory remedies for delay remain available where applicable.

Shipping Prices and Checkout Information

The shipping price, if any, is calculated or presented at checkout before you complete the order. It may vary by destination, order contents or chosen method. We do not advertise a universal free-shipping entitlement or fixed threshold in this policy; a specific discount applies only where shown for the order.

Tracking and Delivery Notifications

If a shipment is assigned tracking information and the service supports customer notifications, tracking details may be shared through the contact information associated with the order. A newly created tracking number can take time to produce its first carrier scan. Carrier tracking should be interpreted alongside the actual delivery circumstances.

Recipient and Address Details

Please check the shipping name, street address, postal details and telephone number before submitting an order. If something is wrong, send us the order number and corrected information as soon as possible. A change is not guaranteed after carrier handover. If a delivery attempt fails or a parcel is returned, contact us so that we can discuss the available options, associated charges where lawful, and your consumer rights.

Border Charges for International Orders

Depending on the destination and fulfillment arrangement, imported parcels may be subject to duties, import taxes or customs processing fees. Some charges may be collected at checkout and others by the relevant authorities or carriers. Any legally required pre-purchase disclosure takes precedence. If the treatment of a destination is unclear, contact us before ordering.

Problems With a Shipment

If tracking shows a long unexplained delay, a delivery appears missing, or a parcel arrives damaged, incomplete or incorrect, contact us at service@kirmelo.com with the order number and what happened. Photographs may assist when available. We will examine the circumstances and work with relevant delivery providers to determine the appropriate remedy. We will not make your legal rights conditional on obtaining compensation from a carrier.

Shipping Contact

Our support team can answer questions about order status, dispatch, shipping fees or delivery problems during the hours listed below. Our company address is not a parcel collection location or authorized return destination merely because it appears in this policy.

Business Information

Operating Company: Hubei Xiuhuaxian Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420302MAKF4BJD67
Company Address: Building 7 (1-5)-1-A1, No. 23 Dongfeng Avenue, Dongcheng Development Zone, Maojian District, Shiyan, Hubei Province
Support Email: service@kirmelo.com
Contact Phone: +86 15592748316
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)